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Healthcare Call Center Service
Vital Health Services offers top medical call center solutions in the USA, ensuring no patient waiting, quick answering, and patient satisfaction.
Healthcare Call Center Service
Enhance Patient Care with Our Vital Health Service Call Center
Improve your patient interaction with Vital Health Services' Healthcare Answering Service
As an extension of your team, our medical call center will help get your patient calls answered quickly while following your protocol time and time again. Our Health Care Call Center provides dedicated patient care coordinators who are trained to manage your inbound calls, outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner.
What are the key components of Vital Health Service's Medical Call Center Services?
Insurance Eligibility Verification
Patients’ insurance eligibility verification is the first step of revenue cycle management, That allows you to control coverage related denials.
Appointment Confirmation
Our clinical call center staff reduce no show rate by appointment reminder calls, if patient decide not to come then they can reschedule appointment and it will greatly save Providers valueable time.
Patient Scheduling / Re-Scheduling
Most of the patients schedule their visits over the call, effectively managing call center will help retaining existing patients and help increasing patient flow.
AWV Scheduling
AWV schedulers are part of our population management team they make sure that all assigned patients are getting scheduled for Annual Wellness Visit by ensuring AWV eligibility criteria is met as per insurance guidelines.
Feedback & Surveys
Call center is all about patient engagement, only patient can tell you how satisfy they are with the services, periodic surveys are conducted to get patient feedback. if there are any concerns reported these are fixed at very first step.
Quality Check
Our call center team is supervised with a periodic audit to ensure HIPAA standard compliance and seamless execution of standard processes.
FAQs Medical Call Center
As an integral part of your team, our medical call center is here to ensure that your patients’ calls are promptly answered, following your protocol with care and dedication. Our friendly and dedicated patient care coordinators are well-trained to handle all inbound calls, outbound calls, appointment scheduling, and insurance verification. You can trust that your phones will be answered promptly and with a focus on patient satisfaction
Healthcare call centers are outsourced teams that help healthcare organizations with inbound calls. They take a large load off of administrative staff and can help staff focus on more impactful business activities.
Healthcare call centers can help save administrative staff a great deal of time and take a lot of their burden. They can help improve insurance verification processes and appointment scheduling while your staff focuses on much more important tasks.
They are a powerful cost saving measure, but that’s far from their only benefit. They save time, hassle, and help your organization do what it does best: serve your community. It’s a must for any healthcare organization that is serious about optimizing their operation.
We can take care of changes quickly, since you will always contact us immediately. It may take 24 hours to implement changes in the call center, but if the matter is urgent or is a matter of important concern, we can get this implemented right then and there.
Need help? Call our award-winning support team 24/7 at 928-377-4684
